How To Contact Urban Company Customer Care

Navigating the customer service of any corporation can be a tricky process, and understanding how to contact the team at Urban Company – the home services platform – is no exception. However, with the right information, customers can always get the information and/or help they need. Here’s a comprehensive guide to contacting Urban Company customer care.

First off, if customers need help with booking a service on the platform, they can contact the company via their phone line. Customer care representatives are available 24×7 to help customers find the right service, the right professional and provide advice on the best offers and discounts. This phone line can also be used to inquire about pros that customers have booked, book a repeat service, update billing information and more.

Secondly, customers can use the Urban Company website or user app for web chat services. Whether customers have questions about the process or need help booking services or availing offers, the customer care representatives can provide assistance with anything and everything. All customers need to do is log in to the website or user app, scroll down to the ‘Help’ section and click on the chat bubble for help with their query.

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Thirdly, customers can also send in their queries via e-mail. Often, customers feel more comfortable reaching out to customer care representatives through e-mail. All customers need to do is send their query to the customer support team provided in the ‘Help’ section of the platform website. Once the customer submits the form, a customer care representative will respond to the query.

Fourthly, customers can reach out to Urban Company via social media. Customers can submit their queries on Urban Company’s official channels. Urban Company’s customer care representatives are extremely prompt and will respond with help and advice on any query. Customers will usually receive a response within 24 hours.

Fifthly, customers can even speak to the customer care representatives via video conferencing. This can be done through contacts provided on the ‘Help’ section of the website or app. Once a customer contacts the customer care team, the representatives will schedule a video call for the customer. This feature was added keeping in mind customers who may not be as tech-savvy and may need help-desk support to complete requirements such as eligibility verification or account authentication.

Finally, customers can also provide feedback on their experience with the team at Urban Company. This feedback is extremely valuable for the company as it helps them assess and understand their customers’ requirements better, allowing them to make well-informed decisions for the best outcomes. The feedback can be sent in via the ‘Help’ section of the website or app that provides an option to rate the customer care experience.

Urban Company Services

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Urban Company is an on-demand home services platform that helps customers book skilled professionals for a wide range of home services. The platform offers services like home cleaning, beauty services, app-based car services, appliance repairs and more. It also offers discount codes and promotional offers to help customers save money.

Urban Company services are available in cities like Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Pune, Bhubaneswar, Kochi, Coimbatore, Nagpur, Gurgaon and Chandigarh. Urban Company provides customers with professionals who are highly-vetted and reliable.

All services come with an Urban Company guarantee of satisfaction and customers can rate their professional after they have received their service. Urban Company prides itself in having a dedicated customer care team who are always ready to provide assistance.

Urban Company Payment

Urban Company customers can pay for their services through various payment modes like credit cards, debit cards, digital wallets or net banking. All payments on the platform are secure and customers don’t have to worry about their information being misused.

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Urban Company also accepts cash and UPI payments as payment modes, enabling customers to pay for their services seamlessly. The platform also offers various promotional offers and discount vouchers that can be applied at checkout for customers to avail discounts and save money.

Urban Company also provides customers with EMI options on select credit cards, which makes it easier for customers to pay for their services in installments. Customers can use the EMI option by adding their preferred card and selecting an EMI term before checkout.

Urban Company Offers

Urban Company offers its customers promotional offers, discount vouchers and discount codes to make it easier for them to avail discounts. Customers can use these offers while booking their service or at checkout to avail discounts.

Urban Company also provides its customers with various memberships and subscription plans which can be used to avail discounts. All customers need to do is select their desired membership or subscription plan and apply it during checkout to avail discounts.

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Customers need to make sure that the promotional offer or discounts are applied before checkout for them to be valid. Customers cannot avail these discounts after taking their service as the discounts need to be applied before the service is accepted.

Urban Company Refund Policy

Urban Company provides its customers with a cashback guarantee on all services offered. This means that if customers are not satisfied with the service they received, they can ask for a cashback refund of the service amount and Urban Company will provide it.

To receive the cashback refund, customers need to dial the phone line and make a request. Once the request has been accepted, Urban Company will carefully review the case and make sure that it meets their criteria for a refund. Upon approval, Urban Company will provide the cashback amount in the same account that was used to pay for the service.

Urban Company also provides its customers with a cancellation policy. In case of any cancellations, customers will be provided with a full refund of their service amount. The refunded amount will be credited to the customer’s account in the same form of payment used to book the service.

Urban Company Coupons

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Urban Company also offers its customers coupons and promo codes to help them save money when they are booking services. Customers can get these coupons and promo codes from the company website or app. All customers need to do is enter the coupon or promo code at checkout to avail the discount.

Customers need to note that these coupons and promo codes are valid for a specific period of time and cannot be used after the expiry date. Customers should also note that these coupons and promo codes can only be used once and cannot be used multiple times.

Once a customer has applied the coupon or promo code at checkout, the discounted amount will be deducted from the total service amount. Urban Company also provides its customers with various loyalty programs and rewards for booking their services.

Urban Company Referral Discounts

Urban Company also provides its customers with referral discounts to help them save money. All customers need to do is share their referral code with a friend who has never used Urban Company services before. Once the friend applies the referral code at checkout, they will receive a discount of 10%.

Customers can refer as many friends as they like and receive discounts on their next service. The referred friends can also avail discounts when they book their service on the platform. Referral discounts are a great way to earn discounts on services.

Urban Company also provides its customers with various discounts such as first-time user discounts and repeat service discounts. Customers can avail these discounts when they book their service on the platform. All customers need to do is select the desired discount and apply it at checkout to avail it.